- Email: info@honeyplaybox.eu
Shipping & FAQ
1.Shipping
2.Shipping Rates & Delivery Times
3.FAQ
Shipping
HoneyPlayBox is a strong advocate for personal privacy, and we do whatever it takes to preserve yours. The exterior box will be a non-descript standard mail or package box without any markings that refer to our company. The “Honey Play Box” or any other adult company name does not appear anywhere on the outside of your package. The only identifying marks are your mailing address and ours. Most orders will ship out within 24 to 72 hours, and it could take 5 to 12 business days to receive your package. You must be 18 years old or older to order from Honey Play Box. By use of this site, you are confirming that you are over 18 years old.
Note: Due to the COVID-19 pandemic, shipping may take longer than usual. We apologize for the inconvenience.
Important Shipping Information
Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include but are not limited to:
If you are no longer at the address when the package arrives, such as shipping to a hotel, If you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.
International Returns
We are located in the U.S. If you are an international buyer, please ensure your order is correct. Once we ship from our warehouse, we cannot generate international returns for any items. Please confirm your items are what you want before checking out since we cannot cancel international orders.
Lost Packages
Honey Play Box is not liable for lost, misdirected, or stolen packages. Insurance will not cover the loss if your tracking number shows the package as delivered. However, we are happy to help locate them to the best of our abilities if your package is not successfully delivered or it does not show confirmed delivery via the tracking number. If you have any issues receiving packages at your location, you should request a signature required service at checkout.
If your package’s tracking number shows as delivered but you did not receive the package, you will have to follow up with the shipping company. Please note that a missing package needs to be reported within 72 hours of confirming (as per the tracking number) that delivery has taken place. After 72 hours, retrieval may not be possible. It is assumed that the customer has provided a secure location for packages to be left. If security is an issue, please request the signature required service or offer a safe place for delivery.
To file a claim with the shipping company, use these instructions:
Royal Mail: https://personal.help.royalmail.com/app/answers/detail/a_id/325
DE DHL Paket Domestic: https://www.dhl.com/global-en/home/our-divisions/freight/customer-service/how-to-prepare-a-claim.html
Luxembourg Post: https://www.post.lu/en/particuliers/infos-aide/contactez-nous#/form
INpost: https://inpost.pl/en/reklamacja
CTT: https://www.ctt.pt/ajuda/contact-en
Italian Postal Service: https://www.poste.it/cerca/index.html#/risultati-cerca-nel-sito/MAKE%20A%20CLAIM
Swiss Post: https://www.post.ch/en/sending-parcels/damage-or-loss
BULGARIAN POSTS: https://www.bgpost.bg/en/13
Hrvatska Posta: https://www.posta.hr/en/forms/6731
Eesti Post: https://www.omniva.ee/private/help/uldparing_eng
Lietuvos paštas: https://www.post.lt/lt/duk
Malta Post: https://www.maltapost.com/pdf.aspx?f=1420
Romania Post: https://www.posta-romana.ro/reclamatii-externe.html
Australia Post: https://helpandsupport.auspost.com.au/s/missing-or-lost-item
South Africa Post: https://www.postoffice.co.za/CustomerService/index.html
Correios: https://www.correios.com.br/falecomoscorreios/canais-de-denuncia
Canada Post: https://www.canadapost-postescanada.ca/cpc/en/support.page
Hellenic (Greece) Post: https://www.elta-courier.gr/apozimiwseis
Posten Norge BA: https://www.posten.no/kundeservice/klager-og-reklamasjon
Correos de Mexico: https://www.correosdemexico.gob.mx/SSLServicios/RegistraReclama/Principal.aspx
Singapore Post: https://www.singpost.com/contact-us/business-enquiry
Pos Malaysia: https://efeedback.pos.com.my/#sendparcel
Thailand Post: https://www.thailandpost.co.th/un/form/complaints/?form_id=3
Vietnam Post: http://www.vnpost.vn/khieu-nai/key
PHILPOST: https://phlpost.gov.ph/contact-us/
Correos de Chile: https://www.correos.cl/web/guest/formulario-contacto
4-72 La Red Postal de Colombia: https://www.4-72.com.co/institucional/publicaciones/208/contactanos/
Israel Post: https://israelpost.co.il/%D7%A9%D7%99%D7%A8%D7%95%D7%AA%D7%99%D7%9D/%D7%A6%D7%95%D7%A8-%D7%A7%D7%A9%D7%A8/
Cyprus Post: https://www.cypruspost.post/el/login
Turkey Post: https://www.cypruspost.post/en/contact
Korea Post: https://parcel.epost.go.kr/parcel/use_guide/insuranceView_1.jsp
New Zealand Post: https://www.nzpost.co.nz/contact-support/assistance/parcels
Japan Post: https://www.post.japanpost.jp/question/index_en.html
INTERNATIONAL ORDERS
Honey Play Box is not responsible for any fees or taxes imposed by your country, including but not limited to customs fees/tariffs.
We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Please research ahead on the policy of the country you are shipping to.
Shipping Rates & Delivery Times
Item No. | Country | Estimated Delivery (Business Days) |
Logistics Company Name | Note |
1 | United Kingdom | 6-10 | Royal Mail | No service Amazon warehouse address |
2 | Germany | 6-10 | DE DHL Paket Domestic | ①P.O.BOX address delivery service is not available ②No service Amazon warehouse address |
3 | Spain | 6-10 | Correos | ①No service as follows: zip code first two digits: 07, 35, 38, 51-99 ②No service Amazon warehouse address |
4 | France | 6-10 | Luxembourg Post | ①No service as follows: Zip code First two digits: 96, 97, 98, 00. ②No service BFPO/POBOX, military address ③No service Amazon warehouse address |
5 | Sweden | 6-10 | Luxembourg Post | No service Amazon warehouse address |
6 | Belgium | 8-12 | Luxembourg Post | No service Amazon warehouse address |
7 | Denmark | 6-10 | Luxembourg Post | ①No service as follows: Zip code First two digits: 39, FO ②No service Amazon warehouse address |
8 | Luxembourg | 8-10 | Luxembourg Post | No service Amazon warehouse address |
9 | Netherlands | 6-10 | Luxembourg Post | No service Amazon warehouse address |
10 | Portugal | 6-10 | CTT | ①No service:POBOX address shipments ②No service Amazon warehouse address |
11 | Poland | 8-12 | INpost | No service Amazon warehouse address |
12 | Italy | 8-10 | Italian Postal Service | ①No service city:Livigno-Trepalle, Campione d’Italia, San Marino and the Vatican City ②No service Remote areas ③No service Amazon warehouse address |
13 | Hungary | 6-10 | Luxembourg Post | No service Amazon warehouse address |
14 | Switzerland | 8-12 | Swiss Post | No service Amazon warehouse address |
15 | Austria | 6-10 | DE DPD Classic Domestic | ①No service zip codes 6991, 6992, 6993, 6691 ②No service Amazon warehouse address |
16 | Czech Republic | 6-10 | Luxembourg Post | No service Amazon warehouse address |
17 | Ireland | 8-12 | Luxembourg Post | No service Amazon warehouse address |
18 | Slovenia | 8-12 | Luxembourg Post | No service Amazon warehouse address |
19 | Slovak Republic | 6-10 | Luxembourg Post | No service Amazon warehouse address |
20 | United States | 7-10 | USPS | ①No service remote areas such as Alaska, Hawaii, outside Puerto Rico, Guam, etc. ②No service APO/FPO military address ③No service Amazon warehouse addressv |
21 | Bulgaria | 8-12 | Bulgarian POSTS | No service Amazon warehouse address |
22 | Croatia | 6-10 | Hrvatska Posta | No service Amazon warehouse address |
23 | Estonia | 8-12 | Eesti Post | No service Amazon warehouse address |
24 | Latvia | 8-12 | Latvia Post | No service Amazon warehouse address |
25 | Lithuania | 8-12 | Lietuvos paštas | No service Amazon warehouse address |
26 | Malta | 10-15 | Malta Post | No service Amazon warehouse address |
27 | Romania | 8-12 | Romania Post | No service Amazon warehouse address |
28 | Australia | 8-12 | Australia Post | No service Amazon warehouse address |
29 | South Africa | 12-18 | South Africa Post | ①No service to South African islands and addresses containing the keywords box, posbus, plot, plaas, farm, plaas, private bag, privaat sak ②No service Amazon warehouse address |
30 | Brazil | 25-30 | Correios | No service Amazon warehouse address |
31 | Canada | 10-15 | Canada Post | No service Amazon warehouse address |
32 | Greece | 10-15 | Hellenic (Greece) Post | No service Amazon warehouse address |
33 | Norway | 8-12 | Posten Norge BA | No service Amazon warehouse address |
34 | Mexico | 8-12 | Mexico Post | No service Amazon warehouse address |
35 | Singapore | 5-8 | Singapore Post | No service Amazon warehouse address |
36 | Malaysia | 5-10 | Pos Malaysia | No service Amazon warehouse address |
37 | Thailand | 7-10 | Thailand Post | No service Amazon warehouse address |
38 | Vietnam | 6-8 | Vietnam Post | No service Amazon warehouse address |
39 | Philippines | 5-10 | PHILPOST | No service Amazon warehouse address |
40 | Chile | 10-17 | Correos de Chile | No service Amazon warehouse address |
41 | Colombia | 11-19 | 4-72 La Red Postal de Colombia | No service Amazon warehouse address |
42 | Israel | 6-10 | Israel Post | No service Amazon warehouse address |
43 | Cyprus | 8-12 | Cyprus Post | No service Amazon warehouse address |
44 | Turkey | 6-10 | Turkey Post | No service Amazon warehouse address |
45 | Korea | 4-6 | Korea Post | ①No service some remote restrictions, PO BOX and military addresses ②No service Amazon warehouse address |
46 | New Zealand | 8-15 | New Zealand Post | No service Amazon warehouse address |
47 | Japan | 5-8 | Japan Post | ①No Service to APO/FPO military addresses ②No service Amazon warehouse address |
FAQ
Can I track my order?
When your order has been dispatched, we'll send you an email with the tracking number and a link to the Logistics carrier website where you can track it. And also you can find the tracking information on the page of Order Details.
What kind of packaging does my order come in?
Your privacy is extremely important to us and our discreet packaging enables you to shop with Honey Play Box in complete confidence. With completely plain packaging, you will be the only person excited about what's inside. Return shipping on the label will read 'UC Global Trade'.
Do I need to sign for my order?
Honey Play Box requires signature of your order that include item(s) priced $100 or more, or when orders exceed $250
How do I turn my toy on/off ?
All toys come with an instruction pamphlet. Most toys you hold down the power button for 3 – 5 seconds until it lights up and then push the power button once more to start cycling through patterns or intensities. For turning the toy off you hold down for 3 seconds. Toys that come with a remote use the same steps. Please note that remotes are automatically synced to the toy
How to return or exchange my product ?
Due to the Pandemic, at this time we do not accept returns for products, but you may return to sender and receive a store credit to be used with our website. Please note: We cannot accept returns for store credit on any items that have been opened. Items that were purchased at a discounted price are not eligible for return or refund. If the item is defective please email us pictures of proof so we can proceed.
View our full Return Policy.
When will I receive my package ?
Online orders are usually shipped within 3 days of receiving. Most orders will be delivered within 5 days of shipment, but be aware that this can vary depending on country. You can always check the status of your order by checking your confirmation email.
Honey Play Box uses express services from Post Office or FedEx or DHL for most deliveries. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone.
Shipping & FAQ
1.Shipping
2.Shipping Rates & Delivery Times
3.FAQ
Shipping
HoneyPlayBox is a strong advocate for personal privacy, and we do whatever it takes to preserve yours. The exterior box will be a non-descript standard mail or package box without any markings that refer to our company. The “Honey Play Box” or any other adult company name does not appear anywhere on the outside of your package. The only identifying marks are your mailing address and ours. Most orders will ship out within 24 to 72 hours, and it could take 5 to 12 business days to receive your package. You must be 18 years old or older to order from Honey Play Box. By use of this site, you are confirming that you are over 18 years old.
Note: Due to the COVID-19 pandemic, shipping may take longer than usual. We apologize for the inconvenience.
Important Shipping Information
Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include but are not limited to:
If you are no longer at the address when the package arrives, such as shipping to a hotel, If you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.
International Returns
We are located in the U.S. If you are an international buyer, please ensure your order is correct. Once we ship from our warehouse, we cannot generate international returns for any items. Please confirm your items are what you want before checking out since we cannot cancel international orders.
Lost Packages
Honey Play Box is not liable for lost, misdirected, or stolen packages. Insurance will not cover the loss if your tracking number shows the package as delivered. However, we are happy to help locate them to the best of our abilities if your package is not successfully delivered or it does not show confirmed delivery via the tracking number. If you have any issues receiving packages at your location, you should request a signature required service at checkout.
If your package’s tracking number shows as delivered but you did not receive the package, you will have to follow up with the shipping company. Please note that a missing package needs to be reported within 72 hours of confirming (as per the tracking number) that delivery has taken place. After 72 hours, retrieval may not be possible. It is assumed that the customer has provided a secure location for packages to be left. If security is an issue, please request the signature required service or offer a safe place for delivery.
To file a claim with the shipping company, use these instructions:
Royal Mail: https://personal.help.royalmail.com/app/answers/detail/a_id/325
DE DHL Paket Domestic: https://www.dhl.com/global-en/home/our-divisions/freight/customer-service/how-to-prepare-a-claim.html
Luxembourg Post: https://www.post.lu/en/particuliers/infos-aide/contactez-nous#/form
INpost: https://inpost.pl/en/reklamacja
CTT: https://www.ctt.pt/ajuda/contact-en
Italian Postal Service: https://www.poste.it/cerca/index.html#/risultati-cerca-nel-sito/MAKE%20A%20CLAIM
Swiss Post: https://www.post.ch/en/sending-parcels/damage-or-loss
BULGARIAN POSTS: https://www.bgpost.bg/en/13
Hrvatska Posta: https://www.posta.hr/en/forms/6731
Eesti Post: https://www.omniva.ee/private/help/uldparing_eng
Lietuvos paštas: https://www.post.lt/lt/duk
Malta Post: https://www.maltapost.com/pdf.aspx?f=1420
Romania Post: https://www.posta-romana.ro/reclamatii-externe.html
Australia Post: https://helpandsupport.auspost.com.au/s/missing-or-lost-item
South Africa Post: https://www.postoffice.co.za/CustomerService/index.html
Correios: https://www.correios.com.br/falecomoscorreios/canais-de-denuncia
Canada Post: https://www.canadapost-postescanada.ca/cpc/en/support.page
Hellenic (Greece) Post: https://www.elta-courier.gr/apozimiwseis
Posten Norge BA: https://www.posten.no/kundeservice/klager-og-reklamasjon
Correos de Mexico: https://www.correosdemexico.gob.mx/SSLServicios/RegistraReclama/Principal.aspx
Singapore Post: https://www.singpost.com/contact-us/business-enquiry
Pos Malaysia: https://efeedback.pos.com.my/#sendparcel
Thailand Post: https://www.thailandpost.co.th/un/form/complaints/?form_id=3
Vietnam Post: http://www.vnpost.vn/khieu-nai/key
PHILPOST: https://phlpost.gov.ph/contact-us/
Correos de Chile: https://www.correos.cl/web/guest/formulario-contacto
4-72 La Red Postal de Colombia: https://www.4-72.com.co/institucional/publicaciones/208/contactanos/
Israel Post: https://israelpost.co.il/%D7%A9%D7%99%D7%A8%D7%95%D7%AA%D7%99%D7%9D/%D7%A6%D7%95%D7%A8-%D7%A7%D7%A9%D7%A8/
Cyprus Post: https://www.cypruspost.post/el/login
Turkey Post: https://www.cypruspost.post/en/contact
Korea Post: https://parcel.epost.go.kr/parcel/use_guide/insuranceView_1.jsp
New Zealand Post: https://www.nzpost.co.nz/contact-support/assistance/parcels
Japan Post: https://www.post.japanpost.jp/question/index_en.html
INTERNATIONAL ORDERS
Honey Play Box is not responsible for any fees or taxes imposed by your country, including but not limited to customs fees/tariffs.
We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Please research ahead on the policy of the country you are shipping to.
Shipping Rates & Delivery Times
Item No. | Country | Estimated Delivery (Business Days) |
Logistics Company Name | Note |
1 | United Kingdom | 2-10 | Royal Mail | No service Amazon warehouse address |
2 | Germany | 2-10 | DE DHL Paket Domestic | ①P.O.BOX address delivery service is not available ②No service Amazon warehouse address |
3 | Spain | 3-10 | Correos | ①No service as follows: zip code first two digits: 07, 35, 38, 51-99 ②No service Amazon warehouse address |
4 | France | 3-10 | Luxembourg Post | ①No service as follows: Zip code First two digits: 96, 97, 98, 00. ②No service BFPO/POBOX, military address ③No service Amazon warehouse address |
5 | Sweden | 3-10 | Luxembourg Post | No service Amazon warehouse address |
6 | Belgium | 3-10 | Luxembourg Post | No service Amazon warehouse address |
7 | Denmark | 3-10 | Luxembourg Post | ①No service as follows: Zip code First two digits: 39, FO ②No service Amazon warehouse address |
8 | Luxembourg | 3-10 | Luxembourg Post | No service Amazon warehouse address |
9 | Netherlands | 3-10 | Luxembourg Post | No service Amazon warehouse address |
10 | Portugal | 3-10 | CTT | ①No service:POBOX address shipments ②No service Amazon warehouse address |
11 | Poland | 3-10 | INpost | No service Amazon warehouse address |
12 | Italy | 3-10 | Italian Postal Service | ①No service city:Livigno-Trepalle, Campione d’Italia, San Marino and the Vatican City ②No service Remote areas ③No service Amazon warehouse address |
13 | Hungary | 3-10 | Luxembourg Post | No service Amazon warehouse address |
14 | Switzerland | 8-10 | Swiss Post | No service Amazon warehouse address |
15 | Austria | 3-10 | DE DPD Classic Domestic | ①No service zip codes 6991, 6992, 6993, 6691 ②No service Amazon warehouse address |
16 | Czech Republic | 2-10 | Luxembourg Post | No service Amazon warehouse address |
17 | Ireland | 3-10 | Luxembourg Post | No service Amazon warehouse address |
18 | Slovenia | 3-10 | Luxembourg Post | No service Amazon warehouse address |
19 | Slovak Republic | 3-10 | Luxembourg Post | No service Amazon warehouse address |
20 | United States | 2-6 | USPS | ①No service remote areas such as Alaska, Hawaii, outside Puerto Rico, Guam, etc. ②No service APO/FPO military address ③No service Amazon warehouse addressv |
21 | Bulgaria | 8-10 | Bulgarian POSTS | No service Amazon warehouse address |
22 | Croatia | 6-10 | Hrvatska Posta | No service Amazon warehouse address |
23 | Estonia | 3-10 | Eesti Post | No service Amazon warehouse address |
24 | Latvia | 3-10 | Latvia Post | No service Amazon warehouse address |
25 | Lithuania | 8-12 | Lietuvos paštas | No service Amazon warehouse address |
26 | Malta | 4-10 | Malta Post | No service Amazon warehouse address |
27 | Romania | 8-12 | Romania Post | No service Amazon warehouse address |
28 | Australia | 8-12 | Australia Post | No service Amazon warehouse address |
29 | South Africa | 12-18 | South Africa Post | ①No service to South African islands and addresses containing the keywords box, posbus, plot, plaas, farm, plaas, private bag, privaat sak ②No service Amazon warehouse address |
30 | Brazil | 15-30 | Correios | No service Amazon warehouse address |
31 | Canada | 7-15 | Canada Post | No service Amazon warehouse address |
32 | Greece | 4-10 | Hellenic (Greece) Post | No service Amazon warehouse address |
33 | Norway | 10-15 | Posten Norge BA | No service Amazon warehouse address |
34 | Mexico | 10-15 | Mexico Post | No service Amazon warehouse address |
35 | Singapore | 10-20 | Singapore Post | No service Amazon warehouse address |
36 | Malaysia | 10-15 | Pos Malaysia | No service Amazon warehouse address |
37 | Thailand | 10-15 | Thailand Post | No service Amazon warehouse address |
38 | Vietnam | 10-15 | Vietnam Post | No service Amazon warehouse address |
39 | Philippines | 10-15 | PHILPOST | No service Amazon warehouse address |
40 | Chile | 10-15 | Correos de Chile | No service Amazon warehouse address |
41 | Colombia | 10-15 | 4-72 La Red Postal de Colombia | No service Amazon warehouse address |
42 | Israel | Israel Post | No service Amazon warehouse address | |
43 | Cyprus | 5-10 | Cyprus Post | No service Amazon warehouse address |
44 | Turkey | 3-10 | Turkey Post | No service Amazon warehouse address |
45 | Korea | 12-25 | Korea Post | ①No service some remote restrictions, PO BOX and military addresses ②No service Amazon warehouse address |
46 | New Zealand | 3-10 | New Zealand Post | No service Amazon warehouse address |
47 | Japan | 5-10 | Japan Post | ①No Service to APO/FPO military addresses ②No service Amazon warehouse address |
FAQ
Can I track my order?
When your order has been dispatched, we'll send you an email with the tracking number and a link to the Logistics carrier website where you can track it. And also you can find the tracking information on the page of Order Details.
What kind of packaging does my order come in?
Your privacy is extremely important to us and our discreet packaging enables you to shop with Honey Play Box in complete confidence. With completely plain packaging, you will be the only person excited about what's inside. Return shipping on the label will read 'UC Global Trade'.
Do I need to sign for my order?
Honey Play Box requires signature of your order that include item(s) priced $100 or more, or when orders exceed $250
How do I turn my toy on/off ?
All toys come with an instruction pamphlet. Most toys you hold down the power button for 3 – 5 seconds until it lights up and then push the power button once more to start cycling through patterns or intensities. For turning the toy off you hold down for 3 seconds. Toys that come with a remote use the same steps. Please note that remotes are automatically synced to the toy
How to return or exchange my product ?
Due to the Pandemic, at this time we do not accept returns for products, but you may return to sender and receive a store credit to be used with our website. Please note: We cannot accept returns for store credit on any items that have been opened. Items that were purchased at a discounted price are not eligible for return or refund. If the item is defective please email us pictures of proof so we can proceed.
View our full Return Policy.
When will I receive my package ?
Online orders are usually shipped within 3 days of receiving. Most orders will be delivered within 5 days of shipment, but be aware that this can vary depending on country. You can always check the status of your order by checking your confirmation email.
Honey Play Box uses express services from Post Office or FedEx or DHL for most deliveries. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone.
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